MNsure Officials Say Problems With System Now Resolved

Thursday, October 10th, 2013 at 6:47 am

Officials with Minnesota’s new online health insurance marketplace are telling the public that the major glitches with the website have been fixed.

MNsure’s executive director told the Associated Press that 96 percent of people trying to create accounts Wednesday were having success, and reporting no trouble verifying their identities.

Evidently, most of those still struggling with the website were providing inaccurate answers to personal security questions.

At one point, identity-verification problems with the site were keeping as many as half of the users from creating accounts and pricing health benefits on the site.

The Star Tribune reported the early glitches were frustrating to many Minnesotans who were excited by the opportunity to shop for health insurance.

It’s unclear how many Minnesotans have actually used the site already to buy health insurance for 2014. MNsure officials won’t disclose a number until next Wednesday, Oct. 16. MNsure is running a large scale advertising campaign in an effort to get the word out.

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