FirstLight Annouces Participation in Project Hero

Tuesday, November 8th, 2011 at 5:19 am

FirstLight Health System in Mora is excited to announce its participation in Project Hero. Project HERO is a pilot program that assists the VA is delivering quality access for veterans to the health care they need when specific medical expertise or technology is not available inside the VA health care system. Project HERO removes the guesswork. Humana Veterans Healthcare Services provides the VA and its veterans with pre-screened networks of health care providers who meet VA standards for quality care.

Through Project HERO, Humana Veterans Healthcare Services provides:

One-stop appointment setting services with local health care providers
Patient advocate services
Credentialed, quality providers
Return of clinical information to the VA and continuity of care
Timely provider claims processing/ sending claims for reimbursement
Monitoring and reporting of access to care, appointment timeliness, patient safety and satisfaction

The ultimate goal of Project HERO is to ensure that all health care delivered by the VA, either through VA providers or community partners, is of comparable, and excellent, quality and consistency for veterans.
Provide care for veterans within the VA as possible
Efficiently refer veterans to high quality community based care as requested by the VA
Improve the exchange of information between VA and community providers
Increase veteran health care satisfaction
Foster high quality and timely access to health care and patient safety
Sustain partnerships with university affiliates
Secure accountable evaluation of results

“FirstLight is always seeking opportunities to provide the highest quality of care to our patients and we are excited to have this opportunity to serve our veterans.” Says Randy Ulseth, FirstLight CEO. “The Heros Program is a great opportunity to partner with Humana and VA in providing quality access to area veterans.”

FirstLight is located at the junction of Highways 65 and 23 in Mora. The main telephone numbers are 320-679-1212 and 1-800-245-5671. More information about FirstLight Health System can be found at

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